Auto Pay FAQs
Why the Change? With the changing environment in healthcare, more responsibility of payment is being placed on the patient in the form of deductibles and co-insurance. Thus, it has become necessary to ensure we have a guarantee of payment on file in our office per claim.
But I Always Pay My Bills, Why Me? Our financial policy is applied consistently to all patients, regardless of their payment history.
How Will I Know How Much You Are Going To Charge Me? When we receive payment from your insurance company (if applicable), you will also receive an EOB (Explanation of Benefits). The EOB will have a column named “Owed by Patient.” This is the deductible/co-insurance/ copay amount that you owe.
We will charge the credit card on auto-pay for the remaining patient responsibility amount, if any, as per the EOB. You will receive a 7-day notice to your email address on file. Please contact our office if you would like to update your email address. This email will contain an invoice detailing the cost breakdown.
But Wait, I Am Nervous About Leaving My Credit/Debit Card on File. We do not store your sensitive credit/debit card information in our office.
Your information is tokenized on Verifone credit card processing platform through Weave, which uses PCI-Validated Point-to-Point Encryption (P2PE) -- the most secure technology available – and includes support for modernizing medicine-card transactions, reducing credit card processing security risks for our patients.
What If I Need to Dispute My Bill? We will always work with you and your insurance company (if applicable) to ensure accurate billing. If a billing error has occurred with your insurance company, we will refund you any money owed to you once the dispute/error is settled.
What if I Have More Questions? Our staff is happy to speak with you about any questions or concerns. Please give us a call or message us at 630-834-2270. You may also reach us via email at [email protected].
Why the Change? With the changing environment in healthcare, more responsibility of payment is being placed on the patient in the form of deductibles and co-insurance. Thus, it has become necessary to ensure we have a guarantee of payment on file in our office per claim.
But I Always Pay My Bills, Why Me? Our financial policy is applied consistently to all patients, regardless of their payment history.
How Will I Know How Much You Are Going To Charge Me? When we receive payment from your insurance company (if applicable), you will also receive an EOB (Explanation of Benefits). The EOB will have a column named “Owed by Patient.” This is the deductible/co-insurance/ copay amount that you owe.
We will charge the credit card on auto-pay for the remaining patient responsibility amount, if any, as per the EOB. You will receive a 7-day notice to your email address on file. Please contact our office if you would like to update your email address. This email will contain an invoice detailing the cost breakdown.
But Wait, I Am Nervous About Leaving My Credit/Debit Card on File. We do not store your sensitive credit/debit card information in our office.
Your information is tokenized on Verifone credit card processing platform through Weave, which uses PCI-Validated Point-to-Point Encryption (P2PE) -- the most secure technology available – and includes support for modernizing medicine-card transactions, reducing credit card processing security risks for our patients.
What If I Need to Dispute My Bill? We will always work with you and your insurance company (if applicable) to ensure accurate billing. If a billing error has occurred with your insurance company, we will refund you any money owed to you once the dispute/error is settled.
What if I Have More Questions? Our staff is happy to speak with you about any questions or concerns. Please give us a call or message us at 630-834-2270. You may also reach us via email at [email protected].